Privacy Policy

Effective Date: 01-02-2026

E Narowal (“we”, “our”, or “us”) operates the E Narowal mobile application and related services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using E Narowal, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information:

Full name
Email address
Phone number
Delivery address
Payment information (processed securely through third-party payment providers)
Profile photo (optional)

b. Phone Number Verification

To provide secure login and account verification, E Narowal uses phone number verification services provided by Google Firebase Authentication.

Your phone number may be sent to Google Firebase for the purpose of verifying your identity and preventing abuse. Google may collect and store this information according to their privacy policy.

For more information, please visit:
https://policies.google.com/privacy

c. Location Information

We may collect location data to:

Show nearby restaurants and stores
Provide accurate delivery services
Track delivery orders

You can disable location access anytime through your device settings.

d. Order & Transaction Information

Order details and order history
Purchase preferences
Transaction records

e. Device & Usage Information

Device type and operating system
IP address
App usage data
Crash logs and performance data

2. How We Use Your Information

We use your information to:

Create and manage user accounts
Verify user identity using phone authentication
Process orders and deliveries
Facilitate payments and refunds
Send order updates and notifications
Improve application features and performance
Prevent fraud and misuse
Comply with legal obligations

3. Sharing of Information

We may share your information with:

Restaurants and store vendors to fulfill orders
Delivery partners for order delivery
Payment providers to process payments
Cloud service providers such as Google Firebase for authentication and notifications
Analytics providers to improve our services
Legal authorities when required by law

E Narowal does not sell your personal information to third parties.

4. Cookies & Tracking Technologies

E Narowal may use cookies and similar technologies to:

Improve user experience
Analyze application usage
Remember user preferences

Users can manage cookie preferences through their device settings.

5. Data Security

We implement reasonable technical and organizational security measures to protect personal information. However, no internet transmission method is completely secure.

6. Data Retention

We retain personal data only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

7. Your Rights

You have the right to:

Access your personal data
Update or correct your information
Request deletion of your account and data
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our Service may include third-party services such as:

Google Firebase
Payment gateways
Analytics services

These services have their own privacy policies and terms.

9. Children’s Privacy

E Narowal does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be removed immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted within the application and on our website with a revised effective date.

11. Contact Us

App Name: E Narowal
Email: support@narowalemart.com
Address: Narowal, Punjab, Pakistan